Terms of
Service

All purchases, enquiries, and order communications take place exclusively via Instagram Direct Message at @ossuary.atelier. This is the only official channel. No transaction is confirmed until you have received a written confirmation from us over DM.

Payment is required in full before the item is packaged or dispatched. Accepted payment methods will be confirmed over DM at the time of purchase — currently we accept bank transfer (Thailand) and PromptPay. Payment details are shared privately via DM only.

An item is not reserved until payment is received and confirmed. If payment is not received within 48 hours of a purchase being agreed over DM, the item returns to available stock without notice.

All prices are listed in Thai Baht (฿). Shipping cost, if applicable, is confirmed before payment is requested.

Orders are packaged and dispatched within 3–5 business days of confirmed payment. You will receive a tracking number via DM once your order has been handed to the carrier.

We currently ship within Thailand. International shipping may be available on request — ask over DM before purchasing. Any additional costs for international delivery will be disclosed and agreed before payment.

Delivery timelines after dispatch depend on the carrier and destination. Ossuary Atelier is not responsible for delays caused by the postal service, customs processing, or incorrect addresses provided by the buyer. Please confirm your shipping address carefully before purchase is finalised.

Every item sold by Ossuary Atelier is pre-owned vintage or secondhand clothing. All items are inspected, cleaned, and photographed before listing. Condition is disclosed honestly on each item's listing and story page — including any flaws, repairs, or signs of age.

By purchasing, you acknowledge that you have read the item description and accept that vintage and secondhand garments carry the natural characteristics of age and prior use. Minor inconsistencies in colour, texture, and construction are inherent to the nature of the pieces we sell — they are not defects.

We take condition disclosure seriously and describe every item accurately and in detail. If you have any doubts about a piece — its condition, measurements, or suitability — please ask us over DM before purchasing. We would rather answer twenty questions than have a buyer receive something that doesn't work for them.

The only exception to the no-returns policy is if an item arrives in a condition that is materially and significantly different from how it was described in the listing — for example, undisclosed damage that was present before dispatch. In that case, contact us via DM within 48 hours of delivery with photographs, and we will assess the situation and respond within 24 hours. Resolution may include a partial refund or store credit at our discretion.

Certain items are designated as Archive pieces — items with carefully researched provenance, unusual labels, or significant story value. These items have a dedicated story page documenting the item's origin, era, and history.

The story page is a permanent record of what we know about the piece up to the point of sale. It will remain live after purchase. Buyers are welcome to share their own chapter of the item's life with us — we may feature it on the story page or our blog with permission — but there is no obligation to do so.

If anything in these terms is unclear, or if you have a question about an order, item, or policy — reach out. We are a small brand and we handle everything personally.

We collect very little: the details you choose to share when you comment on the guide or message us about an order over Instagram DM, plus routine technical connection data. This site sets no cookies, uses no advertising and no personal data collection, and counts page views with cookie-free, anonymous analytics. Everything we collect, where data goes, how long we keep it, and the rights you have over it is set out in full:

These terms are governed by the laws of the Kingdom of Thailand, and we process personal data consistently with the Personal Data Protection Act. Any dispute arising from a purchase will be subject to the exclusive jurisdiction of the Thai courts.